Thank you for choosing our resin mixing cup set! To ensure that you are satisfied with your purchase experience, here are our refund terms. Please read these terms carefully before purchasing:
Refund Terms
We accept refund requests within 7 days of receiving your order. If you are not satisfied with the product you purchased or the product has quality issues, you can apply for a refund. Please ensure that the product is unused, in its original packaging, and attach proof of purchase.
Application Process
If you would like to apply for a refund, please follow the steps below:
Contact our customer service team and explain the reason for the refund and provide your order number.
Once your application is approved, we will provide a detailed return address and instructions.
Please send the unused product and all original packaging materials to our warehouse.
Shipping Costs
Shipping costs incurred for returns are borne by the customer, unless the product you received is not as ordered or has obvious quality issues. In this case, we will cover the return shipping costs.
Refund Processing
Once we receive the returned product and confirm that it is eligible for a refund, we will process the refund within 2 business days. The refund will be returned to the original payment method used when you paid.
Special circumstances
We are unable to provide refunds or exchanges due to the characteristics of the product or the special nature of customized products. Please read the product details carefully before purchasing.
After-sales support
If you encounter any problems during the refund process or need further information, please feel free to contact our customer service team. We will do our best to help you.
I hope you have a pleasant shopping experience with us! Thank you again for your support and understanding.